ARTICLE XI - BILLS AND PAYMENT
Section 1: Place of Payment – All bills are payable at the following address:
Deer Creek Drainage Basin Authority
945 Little Deer Creek Valley Road
P. O. Box 148
Russellton, PA 15076
OR
Online at www.deercreekauthority.com
Effective February 1, 2015, all service applications and billing for customer accounts involving a property owner and a tenant shall be titled in the name of the titled owner of the property.
Pursuant to the Pennsylvania Municipality Authorities Act, 53 Pa.C.S. § 5607(d)(9)–(11), all bills, invoices, statements, notices, and other account-related communications shall be directed to and mailed to the titled property owner at the mailing address where the property owner receives mail. If the property owner does not reside at the property address, all such bills, invoices, statements, notices, and communications shall be sent to the property owner's designated mailing address and shall not be directed to the service address. The property owner shall remain responsible for such account in accordance with the provisions of the Pennsylvania Municipality Authorities Act and the Authority’s applicable rules and regulations.
A. Returned Payment Charge
The Authority reserves the right to require customers to make payments by cash or money order when the customer has established a history of payments—including credit card, debit card, check, or e-check payments—being returned, declined, reversed, or otherwise unpaid for any reason. Any payment submitted to the Authority that is returned, rejected, dishonored, reversed, or otherwise unpaid for any reason shall be subject to the returned-payment fee currently in effect.
The returned-payment fee shall apply regardless of the method by which the payment was submitted, including, but not limited to, paper check, electronic check, ACH payment, or other electronic payment.
B. Suspension of Payment Privileges
When a customer has had two (2) or more payments returned, rejected, dishonored, reversed, or otherwise unpaid, the Authority may suspend the customer's privilege of making payments by check or electronic payment.
Returned payments shall be considered collectively regardless of whether the payments were submitted by paper check, electronic check, ACH payment, or another electronic payment method.
The suspension of payment privileges shall not relieve the customer of any obligation to timely pay all amounts due to the Authority.
C. Required Payment Methods Following Suspension
When payment privileges have been suspended pursuant to Section 1, B, the Authority may require the customer to make payments by cash or money order.
The Authority may, in its discretion, restrict or discontinue the customer's access to any online payment portal or other payment service that permits the customer to submit payments by check or electronic funds transfer.
D. Restoration of Payment Privileges
Restoration of check or electronic payment privileges following suspension shall not be automatic.
The Authority may, in its discretion, restore such privileges after reviewing the customer's payment history and any other circumstances the Authority considers relevant.
The passage of time alone shall not require the Authority to restore suspended payment privileges.
E. Authority Discretion
Nothing in these Rules and Regulations shall be construed to require the Authority to suspend payment privileges in every instance in which a customer has two or more returned payments. The Authority may consider the circumstances surrounding the returned payments, the customer's payment history, and other relevant factors in determining whether to suspend or restore payment privileges.
The Authority may administer this policy in a manner reasonably calculated to protect the Authority's revenues and promote the efficient collection of amounts due to the Authority.
E. No Waiver of Other Remedies
Suspension of a customer's payment privileges and the assessment of any returned-payment fee shall be in addition to, and shall not constitute a waiver of, any other rights or remedies available to the Authority for the collection of amounts due.
The Authority does not accept post-dated checks or recognize partial payments as sufficient payment. Customers are required to enter into a written payment arrangement plan if they are unable to make payment in full.
(See Article XII - Water Service Termination Policy)
Section 2: Basis for Preparation of Bills – All bills for services furnished by the Authority will be based on the published rate schedule of the Authority. The charges are to be based on the quantity of water used on said premises, as the same may be measured by meters in use or other meters to be installed – or based on an average charge as determined by the Authority as indicated for the respective areas.
Each premise will be subject to a fixed minimum monthly or quarterly charge. Such minimum charge shall be non-abatable for non-use of water, and non-cumulative against subsequent use. In the case of fractional bills, covering less than a month or a quarter, monthly or minimum charges and allowances of water shall be prorated. The charge for the use of water in excess of the quantities allowed under the minimum charge will be in accordance with the rate schedule.
Residential Property: One minimum charge (quarterly/bi-monthly/monthly) will be assessed for each dwelling unit, as defined in the DEFINITIONS section.
Commercial Property: One minimum charge (quarterly/bi-monthly/monthly) will be assessed for each commercial property as defined in the DEFINITIONS section.
Non-Metered Customers (Well Water Customers): Where a property is served by a non-metered (well water) or non-public water source, a minimum quarterly charge of 20,000 gallons per EDU will be calculated using the rate currently in effect.
Section 3: Subtraction / Deduction Meters – In the event that any portion of the water measured on or in any property served by the sanitary sewer system is not returned to the sanitary sewer system, the owner may request to purchase and install an approved subtraction (deduction) meter from the Authority. Furthermore, the owner of the property involved must satisfy the Authority’s representative that the water to be measured is not returnable to the sanitary sewers. The brand of subtraction meter and remote for use must be approved by the Authority.
Subtraction meters are read by Authority personnel as close as possible to the water company’s read date and use is applied to the service period in which the water was used; as a result, any remaining consumption may carry over into the next billing period, but does not extend beyond (refer to Section 2). Subtraction meter usage will be deducted ONLY from usage above the minimum billing volume - 8,000 for quarterly or 5,000 for bi-monthly. The bill will be reduced accordingly after application of a $1.00 surcharge per bill for meter reading services.
The following requirements also apply:
a. The owner will provide suitable housing and pipe installation of the water meter to prevent freezing. The customer will be responsible for any damage to the meter, as the meter remains the property of the customer, and the Authority is not liable for any subtraction lost thereby.
b. All maintenance, repairs or replacements will be at the cost of the owner, and must include a satisfactory certification of test for accuracy by an approved agency before the meter can be resealed and used for subtraction purposes.
c. All outlets beyond the subtraction meter must be approved as service areas that cannot return to the sanitary sewer. To clarify, no water faucets/outlets are permissible inside the structure (house and/or garage) on the subtraction system line. All faucets/outlets after the subtraction meter must be located at the outside of the structure to ensure that no water is returnable to the sanitary sewer system.
d. A shutoff valve is to be placed ahead of the meter.
e. When the installation is completed, the Authority service person will seal the meter and inspect the plumbing for compliance with these regulations. Before the meter can be placed in operation, any usage registered on the meter prior to inspection and sealing by the Authority service person will be charged to the customer.
f. Meter installation will be permanent. A meter may only be removed if it is found to be malfunctioning and in need of repair.
g. Violations of Authority Rules and Regulations with respect to the use of a subtraction meter may result in revocation of subtraction meter privileges and/or back charging the customer for all credits previously given through the subtraction meter.
Section 4: Additional Charges for Garbage Grinders – Although the existing sewage treatment works (AVJSA) is capable of treating properly shredded garbage, the actual treatment of the garbage increases the cost of operating and maintaining said plant and the DCDBA sewerage system. Therefore, there is hereby imposed upon each person discharging such garbage into the public sewerage system, an additional charge which is intended to cover such additional cost. Such surcharge shall be in addition to the regular service charges as set forth in the Sewer Use Ordinance and User Charge System of the DCDBA and shall be payable as and in the amount hereinafter provided.
The additional charge for garbage grinders shall be in accordance with the following schedule:
a. Household Garbage Grinders – For each household garbage grinder in a private dwelling unit - $0.40.
b. Other than Household Garbage Grinders – For garbage grinders other than household grinders referred to in sub-division (A) of this Section, $5.00 per month per grinder of one horsepower capacity, and a proportionately lower or higher charge per grinder of lesser or greater horsepower.
The additional charges provided for in this Section will be added to the service charge set forth in the Sewer Use Ordinance and/or DCDBA User Charge System. They will be billed quarterly and shall be due at the same time and shall be subject to the same penalty as set forth in the Sewer Use Ordinance and/or DCDBA User Charge System.
Section 5: Delinquent Notice – A delinquent notice may be served by mail, telephone call, or in person within ten (10) days following the due date of the current bill. If service is thus discontinued, it will not be restored until all unpaid bills and charges are paid. (See Article XII - Water Service Termination Policy)
Section 6: Where a building or structure contains a combination of residential and commercial properties but is served by only one water meter measuring all building water usage, each property shall be assessed a separate minimum quarterly charge.
Section 7: Water Leak Allowance Policy
In accordance with the DCDBA’s longstanding policy, you may be eligible for a sewer bill adjustment due to a water leak under the following conditions:
Eligibility Criteria:
1. The leak occurred on the underground water service line outside the structure and the water did not enter the sanitary sewer system.
2. The water meter is not located inside the structure.
3. The leak has been repaired, and you have documented proof, including:
a. A report from a licensed plumber confirming the leak and that it has been repaired.
b. A receipt for the repairs or materials.
c. Photographs showing the excavation and repair of the water service line.
4. You must be the property owner.
If you completed the repair yourself, you must still provide clear documentation of the leak and repair.
a. A licensed plumber’s inspection report confirming the leak is fully repaired and no further leaks are present.
b. Receipts for materials used.
c. Photographs showing the excavation and repair of the water service line.
How the Allowance Is Calculated:
1. The allowance is based on excess usage above your normal average consumption, calculated over a 12-month period.
2. We will consider for allowance leaks that occur over up to two billing periods based on actual water meter readings
3. If there is no prior usage history for the property, the average will be calculated after the leak is repaired and one year of usage has been recorded.
a. All related invoices must be paid, and the allowance will be applied as a credit to your account after the one-year period.
Exclusions:
1. Leaks caused by indoor plumbing failures (e.g., toilets, water heaters, heating systems, or other indoor fixtures) or above-ground outdoor water taps are not eligible.
2. No allowance will be granted in cases of negligence, including:
a. Failure to replace deteriorated service lines.
b. Failure to make timely repairs after notification of a possible leak by your water service provider.
c. Poor workmanship or faulty construction.
d. Vandalism or unrepaired leaks.
3. Plumber's fees and repair costs are not covered by the Water Leak Allowance.
4. Only one allowance per property is permitted within a five-year period under the same ownership.
5. Allowances for pools, spas, and irrigation systems or other outside water usage are not covered by this policy. (See the DCDBA Rules and Regulations, Article XI, Section 3: Subtraction/Deduction Meters)
To Apply:
Please contact the Authority office and provide the following:
1. Your sewer account number and service address.
2. A current water meter reading.
3. Documentation of the leak and repairs, such as:
a. Plumber’s report and invoice.
b. Date the leak began (if known)
c. Date the leak was repaired.
d. Receipts for repair materials.
e. Photographs of the leak site before and after repair.